I have recently purchased some electronics from an online shop. The item broke within about a month
I have recently purchased some tutoring-related electronics from a supposedly legit online shop. The item broke within about a month, there is no way to leave a review but the shop apparently has excellent reviews. Was I just unlucky or scammed? What could the problem be?
While there a small probability that you were just unlucky, from your description of the problem one can get some hints that you could have deliberately been sold a bad product and therefore one may argue that you were scammed. Some online companies operate within a borderline scam range or policy. The client checks the product on the website, the reviews are good or even great so why not purchasing it? The product is typically delivered on time and at first it works fine. The shop will contact you shortly after the item was delivered; they are typically friendly and ask if you could leave a good review. Since the product was delivered on time, works fine for now and the staff is friendly and apparently caring about the client, what could go wrong? As a result, on the wake of excitement, many clients leave a review and here is where it gets tricky. The product is of such a low quality that it breaks within a month or so and, low and behold, when that happens, the client finds out that there is no way to either modify a current review, leave a comment or a new review. Here is how it works. Being well aware of the low quality of their products, after two weeks from a purchase all the reviews and comment-related buttons are deactivated and the client won’t even be able to leave a comment. The supposedly great reviews the shop has are reviews from clients who genuinely believed the product was fine before they realised it wasn’t.
